Cybersecurity Awareness Workshop: Be Vigilant against Scams

Build practical cybersecurity awareness to spot scams, phishing and suspicious requests. Learn how to verify communications and report cyber incidents appropriately.

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  • ✓ SkillsFuture Funding Eligible
  • ✓ In-person
  • ✓ 2 Million+ professionals trained

Cybersecurity Awareness Course Overview

This cybersecurity awareness training course is designed for employees and working adults who use digital tools, email and online applications as part of their daily work.

Learners will build practical awareness of common cyber threats and scam tactics, including phishing, smishing, vishing, social engineering and Business Email Compromise. The course also covers how to recognise suspicious vendor communications, fake payment requests, changes to banking details, suspicious links and attachments, and how to verify requests before taking action.

Learners will also develop the knowledge to gather relevant information, identify warning signs, document suspicious activity and report or escalate cyber incidents according to organisational requirements.

Who Is This Course For?

Office staff learning to identify cybersecurity scams and phishing threats

Customer Service & Contact Centre Staff

For employees who regularly communicate with customers through email, phone or digital channels and need to recognise phishing, suspicious requests and scam tactics.

Customer service and contact centre staff handling customer communications

Admin, Operations & Accounts Staff

For administrative, operations and Accounts Payable employees who may handle invoices, vendor communications, payment requests or changes to banking details.

Security and frontline staff learning cybersecurity scam awareness

Retail & Hospitality Supervisors

For supervisors who manage daily operations, customer communications and digital transactions and need stronger awareness of workplace scam and cyber risks.

Customer service and contact centre staff handling customer communications

Security Supervisors & Managers

For security personnel responsible for recognising suspicious activity, following organisational procedures and escalating potential cyber incidents appropriately.

Skills You'll Gain

A practical overview of what learners will cover in this course and how the knowledge can be applied in the workplace.

What You’ll Learn

  • 01
    Overview of Cyber Threats and Scam Trends Learn how common scams work, including phishing, smishing, vishing, social engineering and Business Email Compromise, and how to recognise emerging scam tactics.
  • 02
    Assessing Risks and Organizational Impact Learn how to identify suspicious activity and understand how cyber incidents can affect finances, operations, reputation and business continuity.
  • 03
    Vendor Communications and Verification Processes Learn how to recognise vendor impersonation and verify requests or instructions before taking action.
  • 04
    Recognising Fraudulent Requests and Suspicious Communications Learn how to spot fake invoices, unusual payment requests, changes to banking details, and suspicious emails, links or attachments.
  • 05
    Information Collection and Analysis Learn how to gather relevant information, identify warning signs, analyse suspicious communications and document your findings clearly.
  • 06
    Incident Reporting and Escalation Learn how to report cyber incidents, prepare incident information and escalate issues to the appropriate stakeholders or authorities.

How You’ll Apply It

  • 01
    Recognise scams before acting Use the warning signs you learn to identify suspicious emails, messages and requests before clicking, replying or sharing information.
  • 02
    Judge how serious a threat may be Assess the possible impact of suspicious activity so you can respond appropriately instead of ignoring or underestimating the risk.
  • 03
    Verify vendor and supplier requests Check unusual instructions, payment requests or vendor communications before approving changes or taking action.
  • 04
    Spot fraudulent payment and email requests Apply verification checks when you receive fake-looking invoices, banking-detail changes, suspicious links or attachments.
  • 05
    Record useful information during an incident Capture key details and warning signs so the issue can be reviewed, investigated or reported clearly.
  • 06
    Report and escalate incidents correctly Follow the proper process to raise suspected cyber incidents to the right people and support timely follow-up action.

Course Details

Course Information
Duration 1 day / 8 hours
Mode In-person
Class Size Min 5 / Max 20
Language & Code
Language English
Course Code TGS-2026065970
Location
Bukit Batok 31/33 Hillview Terrace, Singapore 669253
MacPherson 1 Harrison Road, Singapore 369652
Woodlands 2 Woodlands Sector 1 #01-19 Spectrum 1, Singapore 738068
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Requirements & Assessment

Requirements
Language Level WPLN Level 4 English
Digital Literacy Basic ability to use email, web browsers, online applications and digital devices
Assessment
Practical Assessment 15 minutes
Written Examination 15 minutes
Passing Criteria
Attendance 100% required
Competency 100% competency required

Certification

AKC’s E-Statement of Attainment (SOA) will be conferred on the competent candidate.

Fees & Funding

This cybersecurity awareness training course is eligible for SkillsFuture funding support for eligible learners, subject to prevailing funding criteria.

Enhanced Subsidy

70% Subsidy

For Singaporeans aged 40 & above, subject to eligibility.

Nett fee $156.00 Incl. GST
Subsidised Fee

50% Subsidy

For Singaporeans & PRs aged 21 to 39.

Nett fee $236.00 Incl. GST
Full Course Fee

Standard Fee

For non-Singaporeans / Singaporeans below 21.

Nett fee $436.00 Incl. GST

Funding note: SkillsFuture and SSG subsidy eligibility should be verified during registration. Final nett fees may depend on learner profile, age band, citizenship or PR status, and successful course completion.

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Individual — with subsidy Singaporeans only Individual — without subsidy
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Frequently Asked Questions

Common questions about cybersecurity awareness training, including who it is for, whether it suits beginners and non-technical employees, corporate training, and cybersecurity requirements in Singapore.

Cybersecurity awareness training teaches employees how to recognise and respond to common cyber threats at work. It helps learners identify phishing, scams, suspicious requests and other warning signs, and understand what to do before taking action.

Employees regularly use email, online applications and digital devices, which can expose them to threats such as phishing and scams. Cybersecurity awareness helps employees recognise warning signs and respond appropriately before taking action. Singapore's Cyber Security Agency (CSA) highlights that “employees are the first line of defence and key to any organisation’s cybersecurity.”

Yes. This course is suitable for learners with no prior cybersecurity experience. It focuses on practical workplace situations such as suspicious emails, phishing, scams, vendor requests and unusual payment instructions rather than advanced technical cybersecurity skills.

Basic digital literacy, such as being able to use email, web browsers, online applications and digital devices, is expected.

Yes. Cybersecurity awareness training is relevant to non-technical employees because cyber threats can affect people across different job roles, not only IT teams. Employees in administrative, customer service, operations, accounts, retail, hospitality and security roles may encounter suspicious emails, links, requests or other scam attempts during their work.

CSA also provides foundational and targeted cybersecurity training for non-cybersecurity professionals to develop cybersecurity skills relevant to their work.

Yes. Cybersecurity awareness training can help companies prepare employees to recognise and respond to cyber threats they may encounter at work. It is especially relevant for employees who regularly use email, digital systems, or handle customer, vendor and payment-related communications.

Cybersecurity awareness training for employees can complement technical security measures by helping employees recognise and respond to threats such as phishing. CSA similarly recommends educating employees as part of organisational cybersecurity efforts.

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Build stronger cybersecurity awareness at work.

Train employees to recognise phishing, scams, suspicious vendor communications and fraudulent requests, verify before acting, and report cyber incidents appropriately.

Register Now
Choose registration type
Individual
Individual — with subsidy Singaporeans only Individual — without subsidy
Organisation
Company registration

Last updated: 27 February 2026

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