Environmental Services

PWM-Cleaning: Customer Management (Level 1)

The Customer Management (Level 1)

Customer Management (Level 1)
  • 7.5 hours
  • In-Person Classes
  • 33 Hillview Terrace (Bukit Batok)
  • $174.40 (Incl. GST)
  • Languages and Schedules Available (Click Below!)
English

For enquiries, please reach out to enquiry@sg-akc.com, or contact us at 6690 5555.

Subsidized Course Fee Details

Full Course Fee (Incl. GST)

(For Non-Singaporeans and Singaporeans Below 21)

$174.40

Subsidized Course Fee for Singaporeans aged below 40 and Singapore Permanent Residents

(50% Subsidies)

$94.40

Subsidized Course Fee for Singaporeans Aged 40 & Above
(70% Subsidies)

$62.40

Course Details

Customer Management (Level 1)
This course is only for the low wage workers in the PWM-Cleaning Sector.

Course Overview

The course aims to train new cleaners / existing cleaners in applying basic customer management in the environmental services industry.

Course Outcomes

By the end of this course, you’ll be equipped to:

  • Identify customer needs and expectations within own scope of work and assigned
    work area. (A3, K3)
  • Carry out necessary actions to address customer needs promptly. (A4)
  • Identify triggers in the service environment and respond accordingly in an
    appropriate manner. (A1, K1, K2)
  • Identify principles of effective communication (K4)
  • Identify techniques to assess customer needs (K7)

Prerequisites:

Learner’s profile: Applicants should preferably: a) be above 18 years of age; b) Able to speak, listen, and read
English at a proficiency level equivalent to Employability Skills Workforce Skills Qualification Workplace
Literacy Level (WPL) 1. c) Secondary or lower education.

Additional Details:

Course Code:
TGS-2021010243

Please click here for the Nett fees with SSG Training Grant for the Singaporean and Singapore PR learners.
Assessment Only Pathway is available. The AOP fee is $109 (including GST)
Target Audience: The job role(s)/ occupations that this unit would be relevant to may include those who are currently
or looking for job opportunities as a general cleaner in the environment services industry.
Course Duration: 7.5 Hours (including 30 minutes assessment), 1 Day course.
100% Attendance is required. Assessment Format & Duration – Practical Performance –30 mins.
Passing criteria: Practical assessment – 100%

Last Updated: 16/07/2026
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