FAQ

Please read the following Terms And Conditions and accept before applying for any course

1. Trainees are required to bring along any of the following original/photocopy documents to be allowed to attend the course.
(a) IPA with Passport
(b) Work Permit / S Pass / Employment Pass
(c) NRIC / Passport
2. Upon registration, please ensure participant attend the class. Full course fee will be imposed if participant does not attend the class without prior notice. There will be no refund STRICTLY.
3. Participants are reminded to be in class on time. Latecomers are STRICTLY NOT ALLOWED into the class.
4.If a trainee does not understand the language in which the course is conducted, he/she will not be allowed to attend the course strictly. Course fee is still applicable as this is considered as last minute cancellation. Kindly register the trainees only for the language which they understand.
5. Results will not be uploaded to MOM website, if the trainee is registered for the course with the passport number. Once you have the trainee's work permit number from MOM, please provide it to us so that we can upload the result to MOM website.
6. A written request should be made, for all the requests for cancellation of course, change of course date/participant/course language/course/company name.  An administrative fee of $30 or 10% of course fee per participant, whichever is higher, is applicable for such requests..
7. Any refund requests for the payments made by eNETS/ Nets/ Credit Card will attract additional 5% administrative fee.
8. AKC reserves the rights to cancel or postpone the course within a short notice period due to unforeseen circumstances.
9. Certificate of completion and/or Safety Card will be issued to participants who fulfill the following conditions:
(a) Fulfill course attendance requirements.
(b) Passed all the course assessments.
(c) Course fee is fully paid.
(d) For Company registered courses, participants are allowed to pay and collect their cert/card with additional fees, if company do not wish to pay the course fee.
10. Participants are required to inform us in writing within 2 working days, from the course date with supporting documents or medical certificates, for the absence due to medical or compassionate grounds.
11.  SSG Training Grant eligibility criteria:
(i) Training should be fully sponsored by companies registered or incorporated in Singapore.
(ii) Trainee must be a Singaporean or Singapore Permanent Resident (PR).
(iii) Trainee must pass all the course assessments.
(iv) There should be an employer-employee relationship and CPF contribution for employer-sponsored trainees during the course period.
(v) Payment should be made by Company's Cheque or via GIRO within 60 calendar days from the course run end date.

Please take note that the payments, made by other modes such as Credit card, internet banking, NETS will attract 5% admin fees, if it is required to be refunded, due to any reasons. AKC reserves the right to bill full course fee to the company, if the participant fails in the course assessment or if the course fee is not paid within 60 calendar days from the course run end date or if there is no employer-employee relationship and CPF contribution for employer-sponsored trainees during the course period.

12. All cards and/or certificates and/or cards must be self collected.
The card and/or certificate, of the participants who have successfully passed the course, should be collected within 6 months from the course end date. The uncollected cards and certificates will be destroyed without any notice, after 6 months from the course end date. An admin fee of $30 per card/certificate is applicable to reprint the card/certificate, which was already destroyed.

* Participant must wear safety boots if need to attend any practical session. Participants must be properly attired. No singlets/shorts/burmudas. If trainees did not wear the safety boots, they will not be allowed to attend the course and there will be no refund.*

* For any Practical training, the Participant/s and the Participant/s’ Employer/s warrant and undertake that the  Participant/s is/are in good health and condition and well-rested, or if not, will voluntarily withdraw from Practical training.

* Exclusion of Liability and Indemnity: The Participant/s and the Participant/s’ Employer/s warrant and undertake that the Participant/s is/are participating in any Practical training, entirely at the Participant/s’ own risk/s and undertake to indemnify AKC against any claims.

For any clarification, please contact us: Tel: 6690 5555 or send email to register@sg-akc.com

The participants can make an appeal, to review their assessment result, if the result is Fail or Not Yet Competent, by submitting the completed Appeal Form and paying the Appeal fee in person at our Customer Service Counters. The outcome of the Appeal will be communicated to the participant via email or phone within 14 days from the submission date of the Appeal form.
Click Here to download the Appeal form

33 Hillview Terrace

6 Third Lok Yang Road

Bus Services to 6 Third Lok Yang Road:

The nearest MRT Stations for the above location are Boon Lay & Joo Koon MRT

• At Joo Koon MRT Station, take Exit A and walk towards Benoi Road via Fair Price Hub to take Bus number 193 at the Bus Stop  23371 (Bus Stop name: Bef Joo Koon Int).
• Alight at the 6th Bus stop 23109 (Bus Stop name - After Third Lok Yang Road) and walk towards Third Lok Yang Road.
• 2 mins walk from the Bus stop.

• At Joo Koon MRT Station, take Exit B to take Bus number 252 at the Bus Stop 23491 (Bus Stop name – Joo Koon Stn Exit B).
• Alight at the 4th Bus stop 23171 (Bus Stop name - SKK (S) Pte Ltd).
• Cross over to the opposite side of the road and walk towards Third Lok Yang Road.
• 5 mins walk from the Bus stop.

• From Boon Lay Bus Interchange, take Bus number 193.
• Alight at the 13th Bus stop 23101 (Bus Stop name - Auto World Care).
• Cross over to the opposite side of the road and walk towards Third Lok Yang Road.
• 2 mins walk from the Bus stop.

• From Boon Lay Bus Interchange, take Bus number 252.
• Alight at the 8th Bus stop 23179 (Bus Stop name – After Second Lok Yang Road) and walk towards Third Lok Yang Road.
• 5 mins walk from the Bus stop.

Bus Services to 33 Hillview Terrace

The nearest MRT Stations for the above location are Bukit Batok & Hillview MRT

• At Hillview MRT Station, take Exit B and walk towards the Hillview Road.
• Take Bus numbers 176 / 963 / 970 at the Bus Stop 43279, (Bus Stop name: After Hillview Station) on the opposite side of the road.
• Alight at the 4th Bus Stop 43239, (Bus Stop name: The Petals Condo).
• Cross over to the opposite side of the road and walk towards Hillview Terrace.  
• 5 mins walk from the Bus stop.


• At Bukit Batok MRT Station, take Exit A and walk towards the Bukit Batok Central Main Road via Bukit Batok Bus Interchange.
• Cross over to the other side of the road and take Bus number 176 at the Bust Stop 43411 (Bus Stop name: Opp Blk 628)
• Alight at the 4th Bus Stop 43231 (Bus Stop name: Opp The Petals Condo) Walk towards Hillview Terrace.  
• 5 mins walk from the Bus stop.


• At Bukit Batok MRT Station, take Exit A and walk towards the Bukit Batok Central Main Road via Bukit Batok Bus Interchange.
• Cross over to the other side of the road and take Bus number 985 at the Bust Stop 43411 (Bus Stop name: Opp Blk 628).
• Alight at the 3rd Bus Stop 43441 (Bus Stop name: Opp Blk 258) Walk towards Hillview Terrace via Hillview Avenue Road.  
• 5 mins walk from the Bus stop

SkillsFuture Credit aims to encourage individual ownership of skills development and lifelong learning. All Singaporeans aged 25 and above will receive an opening credit of S$500 from January 2016. Your credit will not expire and the government will provide periodic top-ups, so you may accumulate your credit.
SkillsFuture Credit can be used on top of existing government course subsidies to pay for a wide range of approved skills-related courses.
All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website, to choose from the courses available on the SkillsFuture Credit course directory.

• Please DO NOT make online payment, if you intend to use your SkillsFuture Credit to pay for the course.
• Log in to your SkillsFuture credit account at http://www.skillsfuture.sg/credit using your SingPass.
• Fill in the Course Start date, Course Title & Training Provider to search and choose the course
• Fill in the amount of credit, you wish to claim for this course.
• Select Pay to TP (Training Provider).
• Fill up the course registration form and use it as a supporting document to upload and submit your claim
• Email us the screenshot of the Claim ID and claim amount along with the course registration form to register@sg-akc.com
• We will then email you the course confirmation with tax invoice.

Click here to view the list of courses, offered by us, that can be paid using SkillsFuture credit.

SSG Training Grant eligibility criteria:
(i) Training should be fully sponsored by companies registered or incorporated in Singapore.
(ii) Trainee must be a Singaporean or Singapore Permanent Resident (PR).
(iii) Trainee must pass all the course assessments.
(iv) There should be an employer-employee relationship and CPF contribution for employer-sponsored trainees during the course period.
(v) Payment should be made by Company's Cheque or via GIRO within 60 calendar days from the course run end date.

AKC reserves the right to bill full course fee to the company, if the participant fails in the course assessment or if the course fee is not paid within 60 calendar days from the course run end date or if there is no employer-employee relationship and CPF contribution for employer-sponsored trainees during the course period.

Please take note that the payments, made by other modes such as Credit card, internet banking, NETS will attract 5% admin fees, if it is required to be refunded, due to any reasons.

Payment to training provider should be made using company cheque or GIRO. Only sole proprietors or partnerships which do not have company bank accounts are allowed to make payment via personal cheque.

Please take note that the payments, made with other modes such as Credit card, internet banking, NETS will attract 5% admin fees, if it is required to be refunded, due to any reasons.

WSQ Statement of Attainment (e-Certificate) will be available for download, 14 days after the course end date.
Go to myskillsfuture website
Click Digital Services
Move the cursor to Individuals & click the drop down icon to choose Download Certificates link.
For Singapore Citizens & Permanent Residents, click SingPass tab to sign in using your SingPass to download the e-certificates.
For Foreigners, click No Portal ID tab.
Choose Previous NRIC / FIN to check with FIN number or Passport Number / Foreign ID to check with work permit number.
Enter your FIN number or Work Permit number under ID Number and click the Next tab.
Choose WSQ Statement of Attainment as Certificate Type.
Choose the Year of Attainment
Enter our company’s UEN number 200102574Z under Institution UEN
Type the characters you see below and click the Find Cert tab
Click the Download link to download your Statement of Attainment (e-Certificate).

A letter of authorisation is required indicating the authorised personnel particulars and the details of the participant(s). .

Authorisation Letter has to be filled up and endorsed before sending any representative to collect the card / certificate on the participant(s)' behalf.

Course Registered under Company:
Company can send a representative to collect the card / certificate on behalf of the company with the Authorisation Letter. Unauthorised personnel will not be allowed to collect their card and certificate without their company authorisation.

Course Registered under Individual:
If the individual customers are unable to collect their card / certificate, they can authorise a representative to collect on their behalf with the Authorisation Letter.

Please take note that with effect from 1st April 2011 all Card & Certificate have to be self collected for all courses.


Click here for Authorisation Letter

The card and/or certificate, of the participants who have successfully passed the course, should be collected within 6 months from the course end date. The uncollected cards and certificates will be destroyed without any notice, after 6 months from the course end date. An admin fee of $30 per card/certificate is applicable to reprint the card/certificate, which was already destroyed.

Current employer can request, in writing, for the replacement of card and/or certificate of their employees, that are held and not returned to the participants, by their previous employer.

Replacement can be done at any of our below mentioned offices from Monday to Friday, between 9:30 AM and 4:00 PM

• 33 Hillview Terrace, Singapore 669253
• 6 Third Lok Yang Rd, Singapore 628001

Processing time for the replacement is about 1 hour.

Replacement charges as follows:

Card Fees: $30.00
Certificate Fees: $30.00

Yes, we can reprint the card / certificate, if it is lost or damaged.

If lost, participant is required to make a police report and should bring along the police report copy for the replacement of card / certificate. The police report should indicate the correct course title of the card / certificate that has been lost.

If damaged, the participant should bring along the damaged card / certificate for the replacement.

Replacement can be done at any of our below mentioned offices from Monday to Friday, between 9:30 AM and 4:00 PM

• 33 Hillview Terrace, Singapore 669253
• 6 Third Lok Yang Rd, Singapore 628001

Processing time for the replacement is about 1 hour.

Replacement charges as follows:

Card Fees: $30.00
Certificate Fees: $30.00

Authorisation Letter has to be filled up and endorsed before sending any representative to collect the card / certificate on the participant(s)' behalf.
Course Registered under Company:
Company can send any representative to collect the card / certificate on behalf of the company with the Authorisation Letter. Unauthorised personnel will not be allowed to collect their card and certificate without their company authorisation.


Course Registered under Individual:
If the individual customers are unable to collect their card / certificate for some reason, they can authorise a representative to collect on their behalf with the Authorisation Letter.

Please take note that with effect from 1st April 2011 all Card & Certificate have to be self collected for all courses.


Click here for Authorisation Letter

We are providing courier service at $30 (per trip) for card/cert delivery to all addresses in Singapore except Tuas & secured zones. Delivery to Tuas area & secured zones such as Airport zones, Ports, Shipyards, Sentosa, Checkpoints, Camps, Suppy Bases, Jurong Island, ALPS Ave, SATS will be charged at $40 (per trip). If you are interested, please email the completed form to courier@sg-akc.com. You need to pay S$30.00/$40.00 through online bank transfer to our DBS Current Account.

Click here for Courier Authorisation Form.
We will process your courier request once we have received your payment through online transaction.

INTER BANK GIRO(IBG) SCHEME GIRO COLLECTION You are encouraged to apply for this scheme as it offers you the following benefits:
1. Payment will be debited from your bank account automatically, thus reducing your administrative procedures and associated costs of processing payment to us.

2. The current month invoices will be paid on the 8th of the following month. A Statement of Accounts will be sent to you via email/fax before the payment is deducted.

3. You will be have the flexibility to monitor the payment closely.

4. Customers/Trainees do not need to make payment in advance anymore during the collection of respective cards/certificates(same privilege as credit facilities).

5. All GIRO applications are subjected to AKC approval

The IBG application is about 7 to 14 working days. You will be informed of the commencement date for the deduction once your bank has approved the application.

Please inform us and your bank, three weeks in advance, if you wish to terminate or change your IBG service.

Download the form here GIRO Facilities Evaluation Form and Application Form for Interbank Giro mail back to below address:

Attention: Finance Department
Absolute Kinetics Consultancy Pte Ltd
64 Hillview terrace
Singapore 669277