Soft Skills Courses

WSQ Communication Essentials in Today’s Workplace: Building Stronger Teams

Communication Essentials in Today’s Workplace: Building Stronger Teams

Communication Essentials in Today’s Workplace: Building Stronger Teams
  • 16 hours
  • In-Person Classes
  • Training Locations Bukit Batok33 Hillview Terrace Woodlands2 Woodlands Sector 1 #01-19 MacPherson1 Harrison Road
  • $422.92 (Incl. GST)
  • Languages and Schedules Available (Click Below!)​
English
33 Hillview Terrace
(Bukit Batok) 2 Woodlands Sector 1 #01-19
(Woodlands) 1 Harrison Road
(MacPherson)

For enquiries, please reach out to enquiry@sg-akc.com, or contact us at 6690 5555.

Subsidized Course Fee Details

Full Course Fee (Incl. GST)

(For Non-Singaporeans and Singaporeans Below 21)

$422.92

Subsidized Course Fee for Singaporeans & PR Aged 21 to 39
(50% Subsidies)

$228.92

Subsidized Course Fee for Singaporeans Aged 40 & Above
(70% Subsidies)

$151.32

Course Details

WSQ Communication Essentials in Today’s Workplace: Building Stronger Teams

Course Overview

This 2-day course, Communication Essentials in Today’s Workplace: Building Stronger Teams, is designed to help you become a more effective and persuasive communicator — whether you’re interacting with colleagues, customers, or supervisors.

Through hands-on activities, real-life scenarios, and guided role plays, you’ll explore how communication works, what gets in the way, and how to deliver your message clearly across different platforms — face-to-face, written, or digital.

  1. Structure your messages to achieve desired outcomes
  2. Choose the right communication tools for the situation
  3. Listen actively and use emotional intelligence to build rapport
  4. Ask the right questions to avoid misunderstandings
  5. Present your ideas clearly and confidently

This course doesn’t just cover “what” to say — it focuses on “how” to say it effectively in the workplace. You’ll walk away with practical tools and strategies you can apply immediately to improve your professional interactions and build stronger working relationships.

Whether you’re new to the workforce, returning after a break, or looking to sharpen your soft skills, this course offers a supportive and interactive environment to boost your confidence and capability.

Course Outcomes

By the end of the course, you will be able to:

  1. Communication Foundations
    Understand the purpose of communication and how to craft clear, outcome-driven messages Identify common barriers (e.g., noise, assumptions) and how to overcome them
  2. Communication Channels & Tools
    Choose the right channel (face-to-face, email, chat) for different situations Understand the difference between public and confidential information, and when to use tools like NDAs
  3. Verbal and Non-Verbal Skills
    Use effective tone, body language, and speech techniques (e.g., Mehrabian’s theory) Communicate clearly using simple, precise, and appropriate words
  4. Listening and Emotional Intelligence
    Listen actively and use emotional awareness to connect with others Pick up on emotional cues and respond appropriately, even in high-pressure situations
  5. Questioning for Clarity
    Use different types of questions (open, closed, probing) to avoid misunderstandings and get better responses
  6. Information Processing & Memory
    Understand how people take in and remember information Adapt your message so it’s easier to understand and recall

Prerequisites

Learners should be:

  • No prior communication training required
  • basic English literacy and digital familiarity are sufficient

Certifications Granted

(SOA) Statement of Attainment (e-certificate) will be issued for the course

Additional Details:

Course Code:
TGS-2025057632

Please click here for the Nett fees with SSG Training Grant for the Singaporean and Singapore PR learners.

Class Size and Facilitator-Learner Ratio

  • Lesson: Maximum of 20 trainees per trainer

Target Audience:

The course is suitable for individuals in supervisory roles who need to manage teams and customer interactions, such as:

  • Call centre supervisors
  • Crew, section, or team leaders
  • Assistant store managers
  • No prior sectoral experience or knowledge required
  • Min 18 years old
  • Able to read, write and speak in English (WLPN Level 3 and above)

Assessment Format & Duration

  • 1 Trainer : 20 Learner
  • Written Examination – 60 minutes
  • Oral Questionings – 20 minutes

Passing Criteria

  • Learners are required to achieve a 100% score for the assessment (Written and Oral) in order to attain a “Competent” grade.
  • In addition, 100% attendance is mandatory to complete the course.

Learners are eligible for SSG training grants only if they pass the course. Those who fail the assessment will not qualify for course funding.

Last Updated: 23/12/2025
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