Environmental Services

PWM-Cleaning: Customer Management Level 1 AOP

The Customer Management Level 1 Assessment Only Pathway (AOP)

For enquiries, please reach out to enquiry@sg-akc.com, or contact us at 6690 5555.

Subsidized Course Fee Details
Full Course Fee (Incl. GST) (For Non-Singaporeans and Singaporeans Below 21)	$109.00
Subsidized Course Fee for Singaporeans & PR Aged 21 to 39 (50% Subsidies)	$59.00
Subsidized Course Fee for Singaporeans Aged 40 & Above (70% Subsidies)	$39.00

Course Details

Customer Management Level 1 Assessment only pathway (AOP)

Course Overview

The programme can help individual cleaners to acquire a formal credential (SOA) that matches their knowledge and abilities required in planning to meet internal and external customer requirements, ensuring the delivery of quality service and monitoring and reviewing customer service, and thereby contribute to improving their employability, mobility, lifelong learning, social inclusion and self-esteem in the environment services sector.

Course Outcomes

To allow learners to,

Demonstrate knowledge and abilities required in planning to meet internal and external customer requirements, ensuring the delivery of quality service and monitoring and reviewing customer service.

This is demonstrated by the following Enabling Objectives at the workplace

Planning to meet internal and external customer requirements
Ensuring the delivery of quality service
Monitoring and reviewing customer service

Prerequisites:

Learner’s profile:

18 years old
Secondary or lower education
Have attended formal/informal training which is relevant to the Module applied for within the last year, OR
Have at least 3 months of relevant work experience within the last 3 years from the date of application for AOP in relation to the Module applied for.
Able to speak, listen and read English at a proficiency level equivalent to Employability Skills Workforce Skills Qualification Workplace Literacy Level (WPL) 1

Additional Details:

Course Code:
TGS-2022017351

Please click here for the Nett fees with SSG Training Grant for the Singaporean and Singapore PR learners.
Target Audience: The job role(s)/ occupations that this unit would be relevant to may include those who are currently
or looking for job opportunities as a general cleaner in the environment services industry.

100% Attendance is required.
Passing criteria: Practical assessment – 100%

Last Updated: 15/01/2024

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