Frequently Asked Questions

The participants can make an appeal, to review their assessment result, if the result is Fail or Not Yet Competent, by submitting the completed Appeal Form and paying the Appeal fee in person at our Customer Service Counters. The outcome of the Appeal will be communicated to the participant via email or phone within 14 days from the submission date of the Appeal form

Click here to download the Appeal form

Main Branch (Bukit Batok)
33 Hillview Terrace

North Branch (Woodlands)
2 Woodlands Sector #01-19

West Branch (Joo Koon)
6 Third Lok Yang Road

East Branch (MacPherson)
1 Harrison Road

The nearest MRT Stations for the above location are Boon Lay and Joo Koon MRT.

• At Joo Koon MRT Station, take Exit A and walk towards Benoi Road via FairPrice Hub to take Bus 193 at Bus Stop 23371, Bef Joo Koon Int. Alight at the 6th bus stop, 23109, After Third Lok Yang Road, and walk towards Third Lok Yang Road. It is about 2 minutes’ walk from the bus stop.
• At Joo Koon MRT Station, take Exit B to take Bus 252 at Bus Stop 23491, Joo Koon Stn Exit B. Alight at the 4th bus stop, 23171, SKK (S) Pte Ltd. Cross over to the opposite side of the road and walk towards Third Lok Yang Road. It is about 5 minutes’ walk from the bus stop.
• From Boon Lay Bus Interchange, take Bus 193. Alight at the 13th bus stop, 23101, Auto World Care. Cross over to the opposite side of the road and walk towards Third Lok Yang Road. It is about 2 minutes’ walk from the bus stop.
• From Boon Lay Bus Interchange, take Bus 252. Alight at the 8th bus stop, 23179, After Second Lok Yang Road, and walk towards Third Lok Yang Road. It is about 5 minutes’ walk from the bus stop.

The nearest MRT Stations for the above location are Bukit Batok and Hillview MRT.

• At Hillview MRT Station, take Exit B and walk towards Hillview Road.
• Take Bus 176, 963 or 970 at Bus Stop 43279, After Hillview Station, on the opposite side of the road.
• Alight at the 4th bus stop, 43239, The Petals Condo.
• Cross over to the opposite side of the road and walk towards Hillview Terrace. It is about 5 minutes’ walk from the bus stop.
• At Bukit Batok MRT Station, take Exit A and board Bus 177 from Bukit Batok Bus Interchange.
• Alight at the 3rd bus stop, 43231, Opp The Petals Condo, and walk towards Hillview Terrace. It is about 5 minutes’ walk from the bus stop.
• Bus 177 weekdays only: Morning first bus 0550, last bus 0840. Evening first bus 1620, last bus 1820.
• At Bukit Batok MRT Station, take Exit A and walk towards Bukit Batok Central Main Road via Bukit Batok Bus Interchange.
• Cross over to the other side of the road and take Bus 176 at Bus Stop 43411, Opp Blk 628.
• Alight at the 4th bus stop, 43231, Opp The Petals Condo, and walk towards Hillview Terrace. It is about 5 minutes’ walk from the bus stop.
• Alternatively, take Bus 985 at Bus Stop 43411, Opp Blk 628.
• Alight at the 3rd bus stop, 43441, Opp Blk 258, and walk towards Hillview Terrace via Hillview Avenue Road. It is about 5 minutes’ walk from the bus stop.

The nearest MRT for the above location is Tai Seng MRT on the Circle Line.

• Take Exit B at Tai Seng MRT.
• Head south to Harper Road.
• Turn right onto Playfair Road.
• Turn left onto MacTaggart Road.
• AKC office at 1 Harrison Road will be on your right side.

For directions from the nearby bus stops, you may refer to our Facebook / Instagram.

For a visual understanding on how to get to AKC East Branch from Tai Seng MRT, please refer to our Instagram / TikTok resources.

The nearest MRT Station for the above location is Admiralty MRT Station.

• At Admiralty MRT Station, take Exit C and walk towards Woodlands Ave 7 using the overhead bridge to reach the bus stop opposite Admiralty MRT Station.
• Take Bus 964 at Bus Stop 46771, Opp Admiralty Stn.
• Alight at the 11th bus stop, 46931, Opp W’lands Spectrum 1.
• Cross over to the opposite side of the road and take the small lane at the right side of the Green Wave building to reach Woodlands Sector 1.
• It is about 5 minutes’ walk from the bus stop.

For directions from the nearby bus stops, you may refer to our Facebook/Instagram posts. Nearby food options are also represented on the visual graphic.

For a visual understanding on how to get to AKC North Branch from Opp W’lands Spectrum 1, please refer to our Instagram / Facebook resources.

SkillsFuture Credit aims to encourage individual ownership of skills development and lifelong learning. All Singaporeans aged 25 and above will receive an opening credit of S$500 from January 2016.

Your credit will not expire and the government will provide periodic top-ups, so you may accumulate your credit.

SkillsFuture Credit can be used on top of existing government course subsidies to pay for a wide range of approved skills-related courses.

All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the MySkillsFuture portal to choose from the courses available on the SkillsFuture Credit course directory.

Please do not make online payment if you intend to use your SkillsFuture Credit to pay for the course.

• Visit MySkillsFuture portal.
• Click Submit SkillsFuture Credit Claims.
• Click on the SingPass tab to login using your SingPass.
• Select the course.
• Fill up the Amount of Credit to Claim and Fee Payable by You, including GST, boxes.
• Use the completed course registration form as a supporting document to upload.
• Click Review.
• Click Submit.
• Click Agree and Submit.
• Email us the screenshot of the Claim ID and claim amount along with the course registration form to register@sg-akc.com.
• We will then email you the course confirmation with tax invoice.

Click here to view the list of courses offered by us that can be paid using SkillsFuture credit.

SSG Training Grant eligibility criteria:

• Training should be fully sponsored by companies registered or incorporated in Singapore.
• Trainee must be a Singaporean or Singapore Permanent Resident.
• Trainee must pass all the course assessments. If the trainee fails to clear the course assessments, the Training Grant amount is fully payable by the trainee to the Training Centre.
• Employer-sponsored trainee should be registered under the UEN of the sponsoring company that is contributing CPF for the trainee during the course period.
• Payment should be made by company cheque or via GIRO within 60 calendar days from the course run end date.

AKC reserves the right to bill full course fee to the company if the participant fails in the course assessment, if the course fee is not paid within 60 calendar days from the course run end date, or if there is no employer-employee relationship and CPF contribution for employer-sponsored trainees during the course period.

Please take note that payments made by other modes such as credit card, internet banking or NETS will attract 5% admin fees if it is required to be refunded due to any reason.

Payment to training provider should be made using company cheque or GIRO. Only sole proprietors or partnerships which do not have company bank accounts are allowed to make payment via personal cheque.

Please take note that payments made with other modes such as credit card, internet banking or NETS will attract 5% admin fees if it is required to be refunded due to any reason.

• Visit the MySkillsFuture website.
• Click E-Services.
• Click Download Certificates.
• For Singapore Citizens and Permanent Residents, click SingPass tab to log in with SingPass to download the e-certificates.
• For foreigners, click the link https://www.myskillsfuture.gov.sg/content/portal/en/index.html
• Choose Previous NRIC / FIN to check with FIN number, or Passport Number / Foreign ID to check with Work Permit or Passport number.
• Enter your FIN number or Work Permit / Passport number under ID Number and click Next.
• Choose WSQ Statement of Attainment as Certificate Type.
• Choose the Year of Attainment.
• Enter our company’s UEN number 200102574Z under Institution UEN.
• Type the characters shown and click Find Cert.
• Click the Download icon under the Action column to download and save your .OpenCert file.
• Visit the OpenCert website.
• Drag and drop your downloaded .OpenCert file, or click Select File to choose your downloaded .OpenCert file, to view its contents.
• Click Print to save your Statement of Attainment certificate as a PDF file.
• Click Email to email your .OpenCert file to an email recipient.

A letter of authorisation is required indicating the authorised personnel particulars and the details of the participant(s).

Authorisation Letter has to be filled up and endorsed before sending any representative to collect the card / certificate on the participant(s)’ behalf.

Course Registered under Company:
Company can send a representative to collect the card / certificate on behalf of the company with the Authorisation Letter. Unauthorised personnel will not be allowed to collect their card and certificate without their company authorisation.

Course Registered under Individual:
If the individual customers are unable to collect their card / certificate, they can authorise a representative to collect on their behalf with the Authorisation Letter.

Please take note that with effect from 1st April 2011, all Card and Certificate have to be self-collected for all courses.

Click here for Authorisation Letter

The card and/or certificate of participants who have successfully passed the course should be collected within 6 months from the course end date.

Uncollected cards and certificates will be destroyed without any notice after 6 months from the course end date. An admin fee of $30 per card/certificate is applicable to reprint the card/certificate which was already destroyed.

Current employer can request in writing for the replacement of card and/or certificate of their employees that are held and not returned to the participants by their previous employer.

Replacement can be done at any of our below offices from Monday to Friday, between 9:30 AM and 5:00 PM:

• 1 Harrison Road, Singapore 369652
• 33 Hillview Terrace, Singapore 669253
• 6 Third Lok Yang Road, Singapore 628001

Processing time for the replacement is about 1 hour.

Replacement charges:
Card Fees: $30.00
Certificate Fees: $30.00

Yes, we can reprint the card / certificate if it is lost or damaged.

If lost, the participant is required to make a police report and should bring along the police report copy for the replacement of card / certificate. The police report should indicate the correct course title of the card / certificate that has been lost.

If damaged, the participant should bring along the damaged card / certificate for the replacement.

Replacement can be done at any of our below offices from Monday to Friday, between 9:30 AM and 5:00 PM:

• 1 Harrison Road, Singapore 369652
• 33 Hillview Terrace, Singapore 669253
• 6 Third Lok Yang Road, Singapore 628001

Processing time for the replacement is about 1 hour.

Replacement charges:
Card Fees: $30.00
Certificate Fees: $30.00

Authorisation Letter has to be filled up and endorsed before sending any representative to collect the card / certificate on the participant(s)’ behalf.

Course Registered under Company:
Company can send any representative to collect the card / certificate on behalf of the company with the Authorisation Letter. Unauthorised personnel will not be allowed to collect their card and certificate without their company authorisation.

Course Registered under Individual:
If the individual customers are unable to collect their card / certificate for some reason, they can authorise a representative to collect on their behalf with the Authorisation Letter.

Please take note that with effect from 1st April 2011, all Card and Certificate have to be self-collected for all courses.

Click here for Authorisation Letter

We provide courier service at $30 per trip for card/certificate delivery to all addresses in Singapore except Tuas and secured zones.

Delivery to Tuas area and secured zones such as Airport zones, Ports, Shipyards, Sentosa, Checkpoints, Camps, Supply Bases, Jurong Island, ALPS Ave and SATS will be charged at $40 per trip.

If you are interested, please email the completed form to courier@sg-akc.com. You need to pay S$30.00 or S$40.00 through online bank transfer to our DBS Current Account.

Click here for Courier Authorisation Form.

We will process your courier request once we have received your payment through online transaction.

Background screening companies can request Certificate Verification by sending a formal request, along with the consent form signed by the trainee, to enquiry@sg-akc.com

A fee of S$100 before GST is applicable for the verification of certificate.

Inter Bank GIRO (IBG) Scheme GIRO Collection

You are encouraged to apply for this scheme as it offers the following benefits:

1. Payment will be debited from your bank account automatically, reducing your administrative procedures and associated costs of processing payment to us.
2. The current month invoices will be paid on the 8th of the following month. A Statement of Accounts will be sent to you via email/fax before the payment is deducted.
3. You will have the flexibility to monitor the payment closely.
4. Customers/Trainees do not need to make payment in advance anymore during the collection of respective cards/certificates, with the same privilege as credit facilities.
5. All GIRO applications are subject to AKC approval.

Download the GIRO Facilities Evaluation Form and Application Form for Interbank GIRO, then mail it back to the address below:

Attention: Finance Department
Absolute Kinetics Consultancy Pte Ltd
64 Hillview Terrace
Singapore 669277

The IBG application takes about 7 to 14 working days. You will be informed of the commencement date for the deduction once your bank has approved the application.

Please inform us and your bank three weeks in advance if you wish to terminate or change your IBG service.