Customer Service Excellence: Connect with Empathy! (Level 1)
For enquiries, please reach out to enquiry@sg-akc.com, or contact us at 6690 5555.
Subsidized Course Fee Details | |
Full Course Fee (Incl. GST) (For Non-Singaporeans and Singaporeans Below 21) | $204.92 |
Subsidized Course Fee for Singaporeans & PR Aged 21 to 39 | $110.92 |
Subsidized Course Fee for Singaporeans Aged 40 & Above | $73.32 |
Course Details
This course is designed for both new and existing frontline employees within the hospitality and retail sectors. Judgement is made as the frontline employees interact with internal and external customers. Customers judge the employees based on their personal appearance, job competency, personality and organisation’s core values. Employees are encouraged to strive for excellence in customer service that reflects the organisation image and reputation. Their professional image and persona at the workplace speak volumes about themselves and it will help the organisation to develop and establish a good reputation; enhance brand value; increase customer confidence in the products and services and create a memorable customer experience.
This course aims to equip Learners with the knowledge and application skills to provide positive customer service experiences in a diverse service environment. Learners will learn to manage diverse customer needs and expectations, handle service challenges effectively, communicate with clarity and confidence. The course also focuses on projecting a positive image, delivering personalised service, and escalating unresolved service challenges through proper escalation channels. Upon completion, Learners will be able to contribute to enhanced customer satisfaction and service excellence within their organisation.
Learners should be:
(SOA) Statement of Attainment (e-certificate) will be issued for the course
Course Code:
TGS-2025056655
Please click here for the Nett fees with SSG Training Grant for the Singaporean and Singapore PR learners.
Class Size and Facilitator-Learner Ratio
Target Audience:
Assessment Format & Duration
Passing Criteria
Learners are eligible for SSG training grants only if they pass the course. Those who fail the assessment will not qualify for course funding. Candidates are encouraged to assess their capability in food safety practices before registering
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